Courses

Are we ready to lead in a complex world?

The course Introduction to Complexity applied to Business is designed to equip professionals to recognize, reflect on, and navigate complex contexts, enhancing self-awareness, empathy, and the ability to act collectively to make better decisions and achieve sustainable results.

Angela Okamoto

Look inward to navigate complexity

Dealing with challenging situations, finding solutions, and building viable paths requires, above all, the ability to look inward. That means gathering new data, questioning beliefs, deconstructing mental models, and regulating one’s own emotions.

Only then is it possible to expand perception, make better decisions, and act with greater clarity in uncertain scenarios — recognizing, reflecting, and responding to complex situations with deeper awareness.

To navigate complexity, you must start from within

Before trying to solve the challenges around us, we need to recognize how our own mental models shape what we see, think, and decide. This learning begins with self-awareness, moves through understanding others, and leads to the ability to act with clarity in uncertain situations.

Dealing with myself

Self-awareness, emotional intelligence, behavioral patterns.

Dealing with the other

Empathy, collaboration, communication, and trust-building.

Dealing with the complex situation

Systems thinking, adaptability, and strategic action in uncertain environments.

Top Grade

More than 90% of participants gave the course a top rating.

Versatility

Applicable to any hierarchical level and any industry.

Transformation

Recognized for driving concrete changes in how people think, lead, and make decisions.

Proven and trusted by professionals at industry-leading firms

Testimonials

“What stood out to me the most was the way the concepts were presented. A key highlight was the visualization and reinforcement of learning through objects. Excellent and inspiring!”

Letícia Sassaki

Regulatory Affairs Coordinator – MD Abbott Brasil

“The concept of the Ladder of Inference was extremely useful for everyday application. The Introduction to Complexity course offered clear explanations, and the practical examples—always connected to meaningful messages—greatly supported understanding and helped with memorization.”

Natália Maia

Commercial Quality Manager – MD Abbott Brazil

 

“What stood out to me the most in the Introduction to Complexity course was the concept of mental and cognitive models. The discussion dynamics, with the use of cards and interactive moments, were especially valuable. This training is essential for professional development in dealing with complexity. Very well executed — congratulations!”

Christian Agostinho Yano

Senior Regulatory Affairs Analyst – MD Abbott Brasil

“It was important for me to gain visibility into the Ladder of Inference and learn about the different types of complexity, as well as how to identify their components in everyday situations.”

Participant from Latin America Quality team at Abbott

“Every example given was something that could happen on a daily basis.”

Participant from Latin America Quality team at Abbott

Intro to Complexity – Course Overview

The course is 4 hours long

Portuguese, English, Spanish

Available in-person or online

Exclusive in-company course

Unlock the power to act with awareness in the face of complexity and achieve meaningful, adaptive results.

Connect with our experts and learn more